YoBool – Refund & Insurance Policy

Effective Date: February 3rd, 2025

1. Introduction

This Refund and Insurance Policy (“Policy”) explains how refunds and insurance claims are handled on the YoBool platform (the “Platform”), which connects “Senders” (individuals or entities who need to ship parcels) with “Travelers” (individuals who have spare baggage capacity while traveling). By using YoBool, you agree to the terms of this Policy in addition to our Terms of Service and Privacy Policy.

Our goal is to provide a fair system for legitimate refund and insurance claims while protecting the YoBool community and business from fraudulent activities.

2. General Refund Guidelines

1. Booking Cancellations

   • Before Pickup: Senders may cancel their shipment request any time before the Traveler picks up the parcel. In such cases, any Platform fees, payment processing fees, or other associated fees may be non-refundable (unless legally required otherwise).
   • After Pickup: Once the Traveler has physically received the parcel, no refund is provided (regardless of changes in travel plans, user preference, etc.).

2. Incomplete Transactions

   • If the Traveler fails to confirm the booking request before the authorization on the Sender’s payment method expires, the transaction is automatically canceled, and no charge is made to the Sender.
   • If the Traveler cancels the trip or becomes unavailable before pickup, no funds will be captured, and the Sender will not be charged.

3. Non-Refundable Fees

   • Stripe or Other Payment Processing Fees: Typically non-refundable once captured.
   • Platform Fee: Generally non-refundable unless YoBool determines, at its sole discretion, that extenuating circumstances warrant a refund.

4. Refund Process

   • All refund requests must be submitted in writing through YoBool’s support system (e.g., [email protected]) within 5 days of the triggering event (e.g., trip cancellation).
   • YoBool will review each request and decide, in its sole discretion, whether a refund is warranted.

3. Insurance Coverage Overview

1. Default Coverage

   • YoBool provides a default insurance coverage of up to $150 (or €150) per eligible shipment. This coverage is meant to protect Senders against loss or damage under certain conditions, subject to the exclusions and limitations described in this Policy.

2. Additional Coverage

   • Senders can declare a higher value for their shipment and purchase additional insurance coverage for an extra fee.
   • If the shipment value declared is above $150 (or €150) but no additional insurance was purchased, YoBool’s liability remains capped at $150 (or €150), unless local laws require otherwise.

3. Eligibility for Coverage

   • Coverage only applies to items that are lawful, accurately described, and declared with correct value.
   • Certain goods may be excluded (see “Exclusions” below).
   • Coverage is contingent upon compliance with all Platform rules (e.g., the item is not prohibited, declared value is truthful, user identity is verified, etc.).

4. Maximum Liability

   • YoBool’s maximum liability for insured shipments will never exceed the declared coverage amount (less any applicable deductible), nor will it exceed any cap imposed by law or this Policy.

4. Coverage Scope & Exclusions

1. Covered Events

   • Loss: When a shipment cannot be located after handover to the Traveler.
   • Damage: When items suffer substantial damage while in the Traveler’s care (excluding normal wear, minor scratches, or superficial damage).

2. Excluded Items

   • Perishable goods, hazardous materials, contraband, counterfeit products, animals, valuables requiring special handling (e.g., art, antiques, jewelry above policy limits), and any item prohibited by law or airline regulations.
   • Cash, checks, money orders, and other purely financial instruments.

3. Excluded Situations

   • Delayed Delivery: Delays in shipment do not qualify for coverage unless the item is ultimately lost or substantially damaged.
   • Improper Packaging: Damage resulting from inadequate or improper packaging by the Sender.
   • Customs or Regulatory Seizures: Confiscations or holds by customs or any governmental authority.
   • Fraud or Collusion: Any situation where YoBool reasonably suspects or confirms fraudulent activity, false claims, or collusion between Sender and Traveler.
   • Non-Compliance: Failure to comply with local laws, airline regulations, or YoBool’s Terms of Service.

4. Verification & Documentation

   • Senders must provide a complete and accurate description of contents and packaging method.
   • YoBool may require additional evidence (e.g., photos before shipment, proof of purchase, receipts, or messages exchanged with the Traveler) to verify the authenticity of claims.

5. Filing an Insurance Claim

1. Reporting Deadline

   • Claims must be submitted within 5 days of the expected delivery date or discovery of damage/loss, whichever is earlier.
   • Claims filed after this window may be denied at YoBool’s discretion.

2. Claim Submission

   • Send an email or support ticket to [email protected]. Include the following:
     • Shipment reference number
     • Detailed description of the incident (loss or damage)
     • Evidence of value (receipts, product links, etc.)
     • Any pictures or video footage (if damage is claimed)
     • Communication history with the Traveler

3. Investigation Process

   • YoBool will open an internal investigation and may contact both parties (Sender, Traveler) for statements or additional evidence.
   • If fraud or intentional misrepresentation is suspected, YoBool reserves the right to involve third parties (such as law enforcement) and to suspend or terminate related user accounts.

4. Outcome Determination

   • After reviewing the evidence, YoBool will decide whether to approve or deny the claim, and determine the eligible payout amount under this Policy.
   • Partial Approvals: In some cases, YoBool may offer a partial payout if part of the shipment is damaged or if the declared value is deemed overstated.

5. Payment of Claims

   • If a claim is approved, YoBool will issue payment up to the coverage limit (minus any applicable fees or deductibles), typically via the Sender’s original payment method or other mutually agreed method.
   • The Sender may be required to release or surrender the damaged items to YoBool, a designated third party, or provide additional proof that such items cannot be used/resold.

6. Fraud Prevention & Protection

1. Collusion and Abuse

   • If YoBool suspects that a Sender and Traveler are collaborating to submit a false claim, or if any user is repeatedly filing suspicious claims, YoBool may:
     • Deny the claim in question.
     • Suspend or terminate all associated user accounts.
     • Pursue legal action or involve law enforcement, if warranted.

2. Right to Request Additional Documentation

   • YoBool may request additional documents (e.g., police reports, sworn affidavits, etc.) to verify the legitimacy of a claim. Refusal or failure to provide such documentation may result in claim denial.

3. Investigatory Holds

   • In cases of suspected fraud or pending investigations, YoBool may place a hold on user funds or future payouts to the Traveler until a final determination is made.

4. False Declarations

   • Submitting false or misleading information to obtain a refund or insurance payout is grounds for immediate claim denial, account closure, and potential legal action.

7. Limitations & Disclaimers

1. No Absolute Guarantee

   • While YoBool aims to ensure safe and reliable deliveries, we do not guarantee that shipments will be free from risk. Our insurance offering and refund mechanism are goodwill measures, subject to the terms herein.

2. Applicable Law

   • Some jurisdictions may offer consumer protections or mandatory legal provisions. Where those apply, this Policy will be interpreted in the manner most consistent with such laws.

3. Policy Amendments

   • YoBool may revise this Policy at any time. Any updates will be posted on the Platform with a new “Effective Date.” Continued use of YoBool indicates acceptance of any revised policy terms.

8. Contact Information

For questions or clarifications about this Refund & Insurance Policy, please reach out via:

• Email: [email protected]
• Mailing Address:
  YoBool LLC
  131 Continental Dr, Suite 305
  Newark, Delaware 19713, USA
  Business Mailing Address: 10685-B Hazelhurst Dr. #38941, Houston, TX 77043, USA